Refund & Withdrawal Policy

1. Overview

2. Right of withdrawal for EU, EEA and UK Consumers

Withdrawal information

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Netmar LLC, contact details in section 7) of your decision to withdraw from this contract by an unequivocal statement. You can use the withdrawal function “Withdraw from contract here” in Wallet → My orders, send us an e-mail, or use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient that you send your communication before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision. We will carry out the reimbursement using the same means of payment as you used for the initial transaction, which is your NetmarPlus Wallet, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Early end of the right of withdrawal for digital content

Your right of withdrawal ends when we begin supplying the digital content (that is, when the code is displayed to you), provided that you (a) expressly consented to the supply starting before the end of the withdrawal period and (b) acknowledged that you thereby lose your right of withdrawal. We collect this consent with a separate tick box before you buy and record it with your order. We confirm the contract and your consent in your order history and, where e-mail is enabled, by e-mail.

If you did not give this consent and acknowledgement, or we did not confirm it, your right of withdrawal continues for the full 14 days.

3. How to use the withdrawal function

1. Sign in and open Wallet → My orders, or click “Withdraw from contract here” in the footer.
2. Next to the order, click “Withdraw from contract here”. You can add a reason, but you do not have to.
3. Click “Confirm withdrawal”. We record your declaration with the date and time and show you a confirmation immediately; where e-mail is enabled we also send it by e-mail.

The function is available for 14 days after each order. We review each request and reply within 14 days.

4. Faulty or non-working codes

If a code is invalid, already redeemed, for a different product or region than described, or otherwise does not work as described, contact support with your order ID and, if possible, a screenshot of the error message. We will:

1. check the code with our supplier, normally within 2 business days;
2. send you a working replacement code at no cost; or
3. if a replacement is not possible, return the full price to your NetmarPlus Wallet.

EU, EEA and UK Consumers also have the statutory remedies for digital content that is not in conformity with the contract, including bringing it into conformity, a price reduction or ending the contract. These rights are not limited by this policy. Please report faults within a reasonable time after you notice them.

The following are not faults: buying a code for a region that does not match your Platform account; a Platform banning or restricting your account for reasons unrelated to the code; or a change of mind after the code was delivered with your consent.

5. Other customers, NetmarPlus Gift Cards and wallet refunds

• Customers outside the EU, EEA and UK: because codes are delivered instantly and cannot be returned, all sales are final except for faulty codes as described above or where the law of your place of residence gives you additional rights.
• NetmarPlus Gift Cards are sold by authorized sellers. Refunds for an unredeemed card are handled under the seller’s policy and the law applicable to that sale. A card that has been redeemed into a Wallet cannot be returned to the seller.
• NetmarPlus Gift Cards and Wallet Balance can be used only on NetmarPlus and may not be traded or transferred between members.
• Wallet Balance cannot be paid out as cash, except where the law requires it (for example, in California, a remaining balance below the statutory threshold must be paid out in cash on request) or where we close the Service or your Account for reasons other than your breach of the Terms.
• Refund method: refunds for Product purchases are credited to your NetmarPlus Wallet, which is the payment method you used.
• Online top-ups: an online top-up that has not been spent, in whole or in part, can be refunded to the original payment method on request within 14 days of payment (EU, EEA and UK Consumers keep any longer statutory rights). Write to us from your Account e-mail address. Balance already used to buy Products is handled under the rules for those Products. Payments that are disputed or charged back may lead to the matching balance being reversed.

6. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

7. Contact

Netmar LLC, 112 Capitol Trail, Suite A3703, Newark, DE 19711, USA
E-mail: info@netmarpazarlama.com

Türkiye: Netmar Pazarlama Turizm Ticaret İthalat İhracat Limited Şirketi, tax number 6310784792
E-mail: info@netmarpazarlama.com

Datos de la empresa